At Shoppixa, customer satisfaction is our top priority. We understand that sometimes, things don’t work out, and we’re here to make your return and refund process as smooth as possible.
✅ Return Eligibility
To be eligible for a return, please ensure:
- The item was purchased on https://shoppixa.site/e.
- The return request is initiated within 7 days of delivery.
- The item is in its original condition: unused, unwashed, and in the same packaging with all original tags and labels intact.
Non-returnable items include:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods (e.g., underwear, swimsuits)
- Personalized or customized products
- Gift cards and downloadable software
🔁 Return Process
- Contact Us
Email us at support@shoppixa.site or use the contact form with your order number, reason for return, and any relevant photos (if applicable). - Return Authorization
Once your request is reviewed and approved, we will provide you with a return shipping address and instructions. - Shipping the Item
Please pack the item securely and send it to the address provided. We recommend using a trackable shipping service. - Inspection & Refund
After we receive the item and inspect its condition, we’ll initiate the refund process if it meets our return criteria.
💰 Refunds
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- If you haven’t received your refund after this period, check with your bank or credit card company first, then contact us for further assistance.
Note: Shipping charges (if any) are non-refundable. If the return is due to our error (damaged, wrong item), we will cover the return shipping cost.
🔄 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@shoppixa.site.
❗ Cancellations
Orders can be canceled within 12 hours of purchase. After this window, we may not be able to stop the shipment.
📞 Need Help?
For any questions about returns, refunds, or anything else, feel free to contact our support team at support@shoppixa.site.